Last Updated: August 30, 2026

Royal Fix Auto Repair (“Royal Fix Auto Repair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, royalfix.in, or contacting us about our automotive repair and maintenance services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us by phone, email, or through our website.

• Request a quote or information about our services.

• Book an appointment online.

• Request an Ontario Safety Standard inspection.

• Ask about vehicle repairs, maintenance, diagnostics, or other services.

• Submit information through a contact or booking form.

• Communicate with us regarding an existing or potential service appointment.

Depending on how you interact with us, the information we collect may include:

• Your name.

• Phone number.

• Email address.

• Vehicle make, model, year, or other vehicle information.

• Appointment details.

• Information you provide about your vehicle or requested repair.

• Any other information you voluntarily submit to us.

Please do not submit sensitive personal information through our website unless it is specifically required for the service you are requesting.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

• IP address.

• Browser type and version.

• Device type.

• Operating system.

• Pages you visit.

• Time spent on pages.

• Referring website or search query.

• General website usage and interaction information.

We may use this information to understand how visitors use our website, improve website performance, monitor website security, and improve our services and online experience.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, understand website traffic, and improve your experience.

Cookies are small text files stored on your device when you visit a website. Depending on the services implemented on our website, cookies may be used for:

• Website functionality.

• Analytics and performance measurement.

• Understanding how visitors interact with our website.

• Remembering certain preferences.

• Improving our marketing and advertising efforts.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries.

• Schedule and manage appointments.

• Provide automotive repair and maintenance services.

• Prepare estimates and quotes.

• Communicate with you about your vehicle or appointment.

• Provide information about our services.

• Process and manage service requests.

• Improve our website and customer experience.

• Understand website traffic and usage.

• Maintain website security and prevent fraudulent or unauthorized activity.

• Comply with applicable legal and regulatory requirements.

We will only use personal information for purposes that are reasonably appropriate in the circumstances and consistent with this Privacy Policy.

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information when reasonably necessary to operate our business or provide services to you, including with:

• Service providers that help us operate our website or online booking systems.

• Website hosting and technology providers.

• Analytics and website performance providers.

• Communication or appointment-booking providers.

• Payment processors, where applicable.

• Professional advisers or service providers where reasonably necessary.

• Government authorities, regulators, or law enforcement where required by law.

Third-party service providers may process information on our behalf and may have their own privacy policies and practices.

6. Third-Party Services and Links

Our website may contain links to third-party websites or services, including Google services, online booking platforms, social media platforms, review websites, or other external websites.

For example, our website may provide links that allow you to:

• Read or submit reviews through Google.

• Book an appointment through an external booking service.

• Call our business directly.

• Access third-party websites or resources.

Once you leave our website, your interaction with a third-party website is governed by that third party’s privacy policy and terms of use. We are not responsible for the privacy practices, security, or content of third-party websites.

7. Google Services and Analytics

We may use Google services, such as Google Analytics or other Google technologies, to understand website traffic and how visitors interact with our website.

These services may collect information about your device, browser, website activity, and interactions with our website through cookies or similar technologies.

Where applicable, you may be able to manage certain Google privacy and advertising settings through your Google account or browser.

8. Communications

If you provide your phone number or email address, we may use it to respond to your inquiry, confirm or manage an appointment, provide information about your vehicle or requested service, or communicate with you regarding services you have requested.

We will not use your contact information for unrelated marketing purposes without an appropriate legal basis or consent where consent is required.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and service records, resolve disputes, and comply with applicable legal, accounting, tax, or regulatory requirements.

The length of time information is retained depends on the type of information and the purpose for which it was collected.

10. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending confidential information through unsecured online forms or email unless necessary.

11. Your Privacy Rights

Depending on your circumstances and applicable Canadian and Ontario privacy laws, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Ask questions about how your information is collected, used, or disclosed.

• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.

• Request deletion of information where applicable and where we are not legally required to retain it.

To exercise a privacy-related right or ask a question about your personal information, please contact us using the information below.

12. Children’s Privacy

Our website and services are intended for adults and vehicle owners or customers seeking automotive services. We do not knowingly collect personal information from children for the purpose of providing our services.

If you believe that a child has provided personal information to us through our website, please contact us so that we can review and address the matter appropriately.

13. International and Third-Party Processing

Some of the service providers we use may store or process information outside Ontario or Canada. Where personal information is processed by third-party providers, it may be subject to the laws of the jurisdiction in which the provider operates.

We take reasonable steps to ensure that information handled by service providers is protected appropriately and used only for legitimate business purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable privacy requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, please contact Royal Fix Auto Repair.

Royal Fix Auto Repair
Hamilton, Ontario, Canada
Phone: (647) 978-1871
Website: royalfix.in

We will make reasonable efforts to respond to privacy inquiries in a timely manner.